2026 MARKET TRENDS

Absence & Leave

Key Takeaways

  • State PFML programs are expanding, creating a complex legal landscape and increasing administrative strain for employers
  • Employers are enhancing leave experiences through concierge-style support, streamlined approvals and robust employee portals
  • Employee perception gaps persist, as many workers lack clarity on benefits, impacting job satisfaction and retention
  • Technology and AI are transforming absence management, enabling real-time data integration, better automation and improved compliance

Organizations are transforming the employee absence experience through strategic initiatives, policy evolution and rapid technological advancement.

Overview

In 2025, the U.S. continued shifting from a handful of early adopters toward a broader state-driven patchwork of paid family and medical leave (PFML) programs, increasing complexity and administrative strain for employers. Several states expanded benefit triggers and advanced programs whose first benefit years begin in 2026. Notable actions included Colorado’s targeted expansion, providing up to an additional 12 weeks of PFML benefits for parents with babies in NICU (Neonatal Intensive Care Unit) starting January 1, 2026, and New York’s new paid prenatal appointment leave, which became effective January 1, 2025. States such as Minnesota have completed implementation of PFML benefits, with employer premium collection scheduled and benefits effective as of January 1, 2026. At the same time, legislative pushback and reversals such as Missouri’s repeal of a voter-approved sick-leave measure and Maryland’s third implementation delay of its PFML program reflect that the legal landscape remains contested and in flux.

Leaves of absence, particularly paid time away from work, are increasingly viewed as a core element of competitive employee benefit packages. Organizations are transforming the employee absence experience through strategic initiatives, policy evolution and rapid technological advancement. Employers are also prioritizing supportive resources and personalized guidance to enhance the leave journey, while the continued expansion of mandated programs is prompting more comprehensive and inclusive policies. Innovations such as real-time data integration and AI-powered solutions are streamlining absence management and enabling holistic program administration. Together, these developments are anticipated to shape a more responsive, compliant and employee-focused approach to absence and leave management in 2026.

Only 5% of employers report having no challenges with leave administration.1 Top concerns include keeping up with regulatory changes, ensuring process consistency and managing coordination and communication. Despite these challenges, 43% of employers manage leave programs internally while only 26% outsource, creating compliance exposure and administrative strain for HR teams.1

Employers can choose to upgrade or augment systems to automatically apply state-specific eligibility, entitlement and documentation rules to reduce manual interpretation and inconsistency.

Standardizing intake, documentation, communication, accommodations and return-to-work processes, while aligning closely with vendors through structured governance and regular regulatory reviews, can further strengthen compliance. This should be balanced with a strategy that requires manual intervention and review for any adverse decisions as a result of this approach. Cross-functional training and a forward-looking regulatory calendar help HR, payroll and benefits managers prepare for new state programs and legislative changes.

A significant perception gap persists between employers and employees regarding job satisfaction. While 78% of employers believe their employees are satisfied, only 47% of employees agree. Playing a significant role in shaping confidence and sentiment is how well employees understand their benefits, with 69% stating that a better understanding would reduce their financial stress. Interestingly, 35% remain unsure how their benefits work together with leave.2

Employers should aim to provide clear, accessible resources to help employees understand benefits, including how they apply during leave. Aligning offerings and processes with workforce needs improves attraction and retention while strengthening overall job satisfaction.

Employers are adopting concierge-style resources to enhance the leave experience, offering personalized assistance and designating internal specialists to deliver white-glove support. Streamlined claim approvals, particularly for mental health diagnoses, are also gaining traction, with initial durations increasingly approved based on simple criteria such as confirmation of an upcoming appointment.

Leave-Planning Platforms Leave-planning platforms, which are standalone, fee-based technology solutions, are becoming a valuable complement to these concierge models. Their capabilities vary widely, but the most robust platforms tailor guidance to the specific reason, statutory requirements, employer policy details and even past utilization. This enables employees to understand what they may be eligible for more effectively and supports a more seamless planning experience.

Employee Portals In contrast, employee portals are employer-built, employer-driven and employer-managed, and the kinds of enhanced, highly customized portals described in early market discussions remain uncommon, both in what is currently deployed and in what employers plan to build.

While some organizations are exploring ways to expand access to job aids, FAQs, policies, statutory information, and benefit details, the wide-scale adoption of sophisticated, integrated portals remains limited. As a result, many employers rely on external planning tools and concierge support rather than investing heavily in proprietary portal development.

Statutory requirements are expanding leave entitlements beyond traditional parental leave, disability and health coverage to include caregiver and compassionate leave. This trend is prompting employers to broaden policies to address diverse personal and family needs.

Employers should review and update leave policies to remain compliant with evolving mandates. Monitoring state-level changes closely and adjusting offerings proactively may help address new legal requirements.

Organizations are moving beyond traditional data exchanges toward real-time API-driven communication. AI capabilities, including natural language processing, are streamlining claims processing and automating repetitive tasks. Enhanced data integration now links absence management with mental health and other diagnostic-specific programs, creating holistic solutions.

To identify automation and integration opportunities, employers can consider reviewing and updating their tech stack. Exploring AI-driven tools aligned with organizational policies and applicable state law strengthens compliance, elevates the employee experience and may improve operational efficiency.

1Brown & Brown. Employer Health and Benefits Strategy Survey, 2026. 2The Hartford. 2025 Future of Benefits Study.

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